Your IT people should focus on what they know best and it usually isn’t shared IVRs.

Our clients love that their IT staff is no longer burdened with designing, developing and maintaining complicated IVR solutions; freeing them to focus on other technologies that serve their customers. The CSI shared IVR approach delivers self-service solutions that reduce costly contact center minutes. Plus, our approach relieves contact centers from the costs associated with [...]

Many people know about IVR applications…but not in a shared environment

Many people know about IVRs (interactive voice response). The technology has been around for a long time. No one, however, knows about shared IVR services like CSI. We have engineers, technicians, developers, and project managers that do nothing except focus on our shared IVRs and how they work for our clients. We have built systems [...]

Even a one-tenth of percent improvement in contact automation can save a company millions of dollars

By applying automation best practices gleaned from implementing hundreds of applications across many customer segments, we have seen automation rates improve dramatically, which leads to cost savings. Let’s take a large contact center with 150,000,000 calls per year and an 86% automation rate. That means that 21,000,000 calls per year are being handled by live [...]