Everyone knows that callers have an aversion to IVRs. Usually IVR applications are implemented poorly and, to be honest, many companies have a hard time doing them right. There are even web sites out there that tell callers how to quickly opt out to a live agent.
Customers expect a lot from the IVR and have [...]
Filed under: Centers of Excellence, IVR, Shared IVR Services, Uncategorized | Leave a Comment »
