The CSI shared IVR service model has proven to be extremely attractive to Business Process Outsourcers (BPOs). There are a number of reasons for this. First, nearly 95 percent of our business goes through partners, so we are very “channel friendly.” Second, through our Continuous Improvement Process, which is designed to look at each application to determine what additional automation and/or customer experience enhancements can be made, we’ve been able to show quantifiable operational savings for very large contact centers at tier-one BPOs. Further, our approach to tracking results allows us to deliver a believable ROI. We also understand and are excited about transaction-based pricing and other usage-based pricing models.
Lastly, we maintain a fully redundant and highly secure platform distributed across three geographically diverse data centers.
Filed under: BPO, Contact Automation, Shared IVR Services | Tagged: BPO, business process outsourcers, ROI
