Expanded IVR Services Helping Airlines Raise Customer Sat

Good article on www.SpeechTechmag.com about how some of the airlines are expanding their IVR capabilities in light of how necesary cost cutting has reduced the customer amenities they were offering. The article is right on target and we have first hand evidence of how contact automation can increase customer satisfaction in this space. 
The days of JetBlue’s [...]

Toll Free Airlines Links

Here’s a list of airline toll free numbers. The web site is called Toll Free Airline. Dozens of toll free numbers and links to airline web sites ranging from African Safari Airways to Yemen Airways can be found at www.tollfreeairline.com.

Time Says “The End of Customer Service” is Near

By the skyrocketing numbers of calls that come into our shared IVRs, we agree. Time published an article recently spelling out the top ten trends for the coming decade. One was the end of customer service.
Only now are technology and public sentiment aligning to truly shift the responsibility of collecting goods and services to the consumer. Consider [...]