Holiday closing problem solved

All CSI clients have call centers that close for holidays and/or emergency purposes. Holidays represent a specific challenge for IVR and Call Center integrations because every call center closes for different holidays – sometimes, not deciding until the day before.
CSI has added functionality to its IVR Solutions Manager that lets call center managers log-in and, [...]

Saving Money on HSA Programs

CSI launched a Health Savings Accounts (HSA) IVR in September, 2006 with many automated features. Account balance and recent transaction information were the most commonly accessed features by callers.  The client was very satisfied with the CSI account team, the ease of launch, and the savings they were seeing in the call-center as the result [...]

FAQ about the Social Security debit card program

USA Today published a FAQ this morning about the Social Security debit card program this morning. The very question hits on the IVR portion that CSI is running for SSA.
Q: Who’s eligible for the Direct Express debit card?
A: Anyone who receives Social Security or Supplemental Security Income benefits can get the card. But the card [...]

Social Security checks now offer debit card option

Featured article in this morning’s USA Today talks about the exciting new Social Security debit card program. All contact automation for this program is handled by Contact Solutions.  
A new debit card being offered by the Treasury Department gives nearly 4 million recipients who have no bank accounts an alternative to paper checks that they must cash, [...]

NE state launches “Premium Billing” application

CSI was engaged to create an IVR to provide enrollment and information for applications and participants of a public health insurance program for low and medium income residents of a New England state. The IVR launched with the several self service functions, the ability to intelligently route calls to four enrollment centers, and also provided [...]