CSI launched a Health Savings Accounts (HSA) IVR in September, 2006 with many automated features. Account balance and recent transaction information were the most commonly accessed features by callers. The client was very satisfied with the CSI account team, the ease of launch, and the savings they were seeing in the call-center as the result [...]
Filed under: Contact Automation, Contact Centers, Continuous Improvement, Cost Savings, Health Savings Program | Leave a Comment »
