All CSI clients have call centers that close for holidays and/or emergency purposes. Holidays represent a specific challenge for IVR and Call Center integrations because every call center closes for different holidays – sometimes, not deciding until the day before.
CSI has added functionality to its IVR Solutions Manager that lets call center managers log-in and, [...]
Filed under: Contact Automation, Contact Centers, Continuous Improvement | Tagged: contact center | Leave a Comment »
