CSI hosts a survey IVR application for one of the major US airlines. The Call Center Manager asked her CSI project manager to see if there were any innovations she could leverage to improve customer satisfaction. With CSI’s new, integrated Email from the IVR capability, CSI put in place a trigger system to send an email to the [...]
Filed under: Contact Centers, Outbound IVR, automated surveys | Tagged: Airlines | Leave a Comment »
A recent report by Datamonitor says the North American market for hosted outbound integrated voice response services is set to more than double, from an estimated $213 million in 2008 to $524 million by 2013. The global market is shifting toward a more personalized, directed method of enterprise communication with customers, while enterprises are looking [...]
Filed under: IVR, Outbound IVR, automated surveys | Tagged: Outbound IVR, surveys | Leave a Comment »
