Industry analyst Sheila McGee-Smith had some salient things to say about the partnership Siemens announced today with CSI. In the No Jitters blog, McGee-Smith said:
“…The decision to offer hosted self service plays into a stated Siemens objective to increase services revenues. The point is to be a one-stop shopping resource for the Siemens customer that [...]
Filed under: Contact Centers, IVR, Shared IVR Services, Siemens | Tagged: Shared IVR Services, Siemens | Leave a Comment »
