CSI Powers CNN Voter Fraud Hotline

With the McCain-Obama presidential election drawing nearer, Contact Solutions (CSI) announced today that it is providing the contact automation infrastructure behind CNN’s 1 877 GO CNN08 and the Tom Joyner Morning Show-affiliated 1 866 MY VOTE1 voter-fraud hotlines.
CSI shared IVR services will be used to quickly aggregate hundreds of thousands of voter complaints into actionable intelligence for [...]

CSI Manages Automation Behind CNN Voter Complaint Hotline

The voter turnout for the November 4 presidential election is expected to be the highest in history. It is also expected that there will be many, many problems at voting sites. CNN set up a hotline (1 877 GO CNN08) to help identify where problems are happening. CSI provides the contact automation behind this line and the [...]

Banks Show Interest in Shared IVR Services as Market Challenges Continue

The response to our announcement earlier this week that Columbia Bank had decided to utilize CSI Shared IVR Services had garnered a tremendous response from the market. Speech Technology magazine jumped on the story, with particular interest in how the market events of the past few weeks affected financial service companies’ interest in automated solutions, [...]