Industry Players Announce IVR End-of-Life Plans

Convergys (Intervoice) sent an email to all of its customers this week announcing end of life for IQ Talk. The email read:
In our continuous effort to meet the changing demand of customers and technologies, we are also announcing the end-of-sale and end-of-life dates for the Intervoice IQTalk IVR platform (InterSoft). New or expansion ports for [...]

Listen to the CSI inbound demo IVR

Be sure to dial 888-DEMO4CS (336-6427) for the CSI inbound demo IVR. The demo takes you through some of the key steps for two of our most popular IVR applications. For a medical eligibility and enrollment broker demo, press 1.  To hear a subscription based demo, hit 2.

Nancy Jamison’s Comments on CNN Voter Fraud Hotline IVR Success

Industry analyst Nancy Jamison weighed in on the success of the IVR application CSI developed for the CNN Voter Fraud Hotline:
Starting several weeks ago, Contact Solutions Inc. deployed its shared IVR services to enable InfoVoter Technologies to give voters access to CNN’s 1-877-GO-CNN08 hotline and the Tom Joyner Morning Show-affiliated 1-866-MY-VOTE1 hotline during the presidential election. [...]

WSJ Applauds CSI Technology that Drives Voter Hotlines

http://blogs.wsj.com/biztech/2008/10/31/phones-ring-off-the-hook-at-voter-hotlines/ 
Phones Ring Off the Hook at Voter Hotlines, By Andrew LaVallee
With voting worries at a fever pitch, a handful of national voter hotlines, including the National Campaign for Fair Elections’ (866) OUR-VOTE and the National Association of Latino Elected and Appointed Officials’ (888) VE-Y-VOTA have sprung up to field the thousands of questions people have [...]