Donna Fluss, founder and President of DMG Consulting recently published her “Top Ten Contact Center Goals for 2009.” Donna is a recognized thought leader and innovator in CRM, contact center and real-time analytics.
She wrote:
Today’s contact centers should be prepared to assist marketing and sales organizations in retaining customers and increasing revenue, in addition to meeting all [...]
Filed under: Contact Automation, Contact Centers, Self-service, Shared IVR Services | Tagged: Contact Centers, Shared IVR Services | Leave a Comment »
