CRM magazine ran a story recently touting how Contact Solutions deployed its shared interactive voice response (IVR) services to enable InfoVoter Technologies to promote voter access and register complaints through CNN’s 1 877 GO CNN08 and the Tom Joyner Morning Show-affiliated 1 866 MY VOTE1 hotlines during the 2008 McCain-Obama presidential election. InfoVoter delivered two [...]
Filed under: Federal Government, IVR, Shared IVR Services | Tagged: CNN, InfoVoter, Obama | Leave a Comment »
Affiliated Computer Services (ACS) published an Expertise in Action White Paper: Interactive Voice Response that touts the success they have had in saving its government customers money by teaming with Contact Solutions for its IVR solutions. The white paper discusses the continuous improvement processes that call centers need to consider to increase automation while improving customer [...]
Filed under: BPO, Contact Automation, Continuous Improvement, IVR, State Government | Tagged: ACS, Continuous Improvement, IVR | Leave a Comment »
