Recent R&D activities at Contact Solutions have opened the door to a more efficient outbound calling system for contact center agents responsible for reaching out to customers on a daily basis. Contact Solutions is piloting a new outbound capability that allows agents to apply the “personal touch” while navigating large dial lists through a web interface. This new capability will eliminate the initial delays and silence customers often experience when predictive dialing systems reach out to them. Instead customers will be greeted immediately by a friendly agent decreasing the number of hang-ups these systems often experience.
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