SpeechTech Market Leader ‘Winner’ – A big whoop or no?

So we won an award – no big whoop, right? 
Well, here’s what’s relevant about being named The Winner of SpeechTech’s Self-Service (inbound and outbound IVR) category?
First, it was not based on advertising spend – we spend a fraction of our billion-dollar peers vying for the award.   We were The Winner because, well, we actually won. 
We got the highest marks in 4 [...]

What to look for in stock picks (i.e. great companies): efficiency

In a recent issue of BusinessWeek, Robert Zagunis, chairman of the investment committee at Jensen Investment Mgmt, noted themes he’s looking for as he evaluates specific stock opportunities.  ”One theme for us is efficiency – businesses looking to outsource functions that someone else can do a lot better than they can internally”.
We couldn’t agree more.  Efficiently [...]

In July Contact Solutions set a record for customer savings

For the month of July, we set a record for contacts processed in a single month and surpassed our previous best by over 300,000.  That means 300,000 fewer calls our customes had to take with live agents (big savings!). 
Proof that the attention to detail, driven by our Continuous Improvement Methodology, is savings our clients more and [...]