Contact Solutions has recently taken an unique approach to incorporating core name and address speech recognition technology into our platform. This name and address technology typical resides in what are called Open Speech Dialog Modules (OSDM). We have removed the dialog framework that drive OSDMs. Instead we have stripped out the core name and address recognition speech technology and placed it into a more robust and flexible dialog framework. Call flows using name and address recognition can now be tuned with the your particular application in mind, rather than a call flow based on the OSDM opinion of how speech dialogs should be designed.
This new dialog framework not only plugs easily into any applications built at Contact Solutions, but provides better dialog control and is more robust from a customization perspective. Time to delivery is improved, and we now provide a more robust offering when it comes to name and address speech recognition.
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