Have you heard about “personalized IVR”? If you don’t outsource your contact automation to Contact Solutions, I’m betting the answer is a resounding “Huh?”
Personalized IVR takes contact automation miles further than “listen carefully as our menu options have changed.” I’ll give you some examples. First, personalized IVR can be used to target certain customers and [...]
Filed under: Contact Automation, IVR, Self-service | Leave a Comment »
It’s the fourth quarter of the year.
For IT departments that historically means spending the last of your current year’s budget and planning your spending for next year in the hopes that you’ll actually have money to spend. Nevertheless, with a long economic recovery in sight, experts expect to see further delays in IT spending in [...]
Filed under: Contact Automation, Contact Centers, Continuous Improvement, IT Organization, Uncategorized | Leave a Comment »
