It’s the fourth quarter of the year.
For IT departments that historically means spending the last of your current year’s budget and planning your spending for next year in the hopes that you’ll actually have money to spend. Nevertheless, with a long economic recovery in sight, experts expect to see further delays in IT spending in 2010. If your customer service department runs on contact automation, that means that your infrastructure is going to get another year older. If your live agent costs are already through the roof, then you can expect more of the same in 2010. More IT resources to manage it all? Forget it.
Forrester says that Cloud Computing is one of the top 15 technology trends to watch in 2010, because with it you can “transform your organization into a more efficient and responsive service provider to the business.” Are you ready to ride the cloud?
Why spend your hard-fought-for IT budget next year on trying to stay afloat? If you go with our hosted automation solution, you will be able to do in 2010 what you couldn’t do in 2009… leverage a state of the art, rock-solid secure contact automation platform. Access an arsenal of actionable analytics that you don’t have to sift through alone. We’re talking all the bells and whistles that your organization probably can’t afford next year, much less manage: hardened data centers, three Carrier Grade sites in the continental US, the very latest in protection and security, with interconnectivity to all major networks.
Sure, you can try to hold off on improving your automation self-service until you get a well-needed shot in the spending arm, or you can find a better strategy for you and your customers. Like finding a hosted IVR solution that saves you money, frees up your already stretched-to-the-limit resources and makes use of the latest IVR technology on someone else’s dime.
If you go with one of Contact Solution’s shared IVR solutions, you can enjoy the savings that happen when more calls stay in the contact portal. You don’t touch the technology “cloud” that surrounds you so there’s no IT spend on updating hardware and systems. You just sit back while we find new ways to save you money via our Continuous Improvement Practice.
Like I said, it’s the fourth quarter folks. What are you waiting for? A big 2010 IT budget?
Filed under: Contact Automation, Contact Centers, Continuous Improvement, IT Organization, Uncategorized
