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	<title>What's New With Shared IVR Services</title>
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		<title>What's New With Shared IVR Services</title>
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		<title>Keep the Focus on a Specific Contact Automation Solution Offering to Provide Excellence</title>
		<link>http://contactsolutions.wordpress.com/2010/06/02/keep-the-focus-on-a-specific-contact-automation-solution-offering-to-provide-excellence/</link>
		<comments>http://contactsolutions.wordpress.com/2010/06/02/keep-the-focus-on-a-specific-contact-automation-solution-offering-to-provide-excellence/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 11:11:23 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[IVR Solutions Manager]]></category>
		<category><![CDATA[On-Demand]]></category>
		<category><![CDATA[improved automation]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[customer satisfaction]]></category>
		<category><![CDATA[Continuous Improvement Practice]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=299</guid>
		<description><![CDATA[By Paul Logan, CEO The recent announcement that West will acquire Holly Connects is another in a long line of examples of a contact automation solutions company going toward the “any way you want it” IVR offerings. The thought process behind it is obvious – everyone is offering managed, on-demand and customer premise equipment (CPE) [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=299&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/06/02/keep-the-focus-on-a-specific-contact-automation-solution-offering-to-provide-excellence/feed/</wfw:commentRss>
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		<title>We&#8217;ve moved to a new location!</title>
		<link>http://contactsolutions.wordpress.com/2010/04/21/weve-moved-to-a-new-location/</link>
		<comments>http://contactsolutions.wordpress.com/2010/04/21/weve-moved-to-a-new-location/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 13:14:49 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[What&#039;s New]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=285</guid>
		<description><![CDATA[We finally moved our blog over to our website, so please visit us at the new URL today&#8212;www.contactsolutions.com/blog. If you have bookmarked this site, please go to our new blog and update your bookmark there. All of our archived articles can be accessed there as well.<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=285&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>From Panic to Calm in 6 Hours With Outbound Campaign</title>
		<link>http://contactsolutions.wordpress.com/2010/04/14/from-panic-to-calm-in-6-hours-with-outbound-campaign/</link>
		<comments>http://contactsolutions.wordpress.com/2010/04/14/from-panic-to-calm-in-6-hours-with-outbound-campaign/#comments</comments>
		<pubDate>Wed, 14 Apr 2010 11:08:37 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Outbound IVR]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[State Government]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=282</guid>
		<description><![CDATA[It’s tax time. The time of the year when there are thousands upon thousands of people who are in a panic to get their tax returns filed with the IRS not only on time, but also correctly. That is the key – filing correctly. By doing so, we all know that we can avoid penalties [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=282&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Health Care Reform Could Cause Influx of Patients</title>
		<link>http://contactsolutions.wordpress.com/2010/04/09/health-care-reform-could-cause-influx-of-patients/</link>
		<comments>http://contactsolutions.wordpress.com/2010/04/09/health-care-reform-could-cause-influx-of-patients/#comments</comments>
		<pubDate>Fri, 09 Apr 2010 12:56:12 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[Federal Government]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Outbound IVR]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[customer satisfaction]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=279</guid>
		<description><![CDATA[With the new health care reform legislation, 32 million Americans become eligible for health insurance, and, in some rural areas, there aren’t enough primary care physicians to treat those potential patients. The legislation is designed to make it easier for students to become doctors, but there could be up to an eight-year gap between demand [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=279&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Customer Service Should Be Your Focus in Contact Automation</title>
		<link>http://contactsolutions.wordpress.com/2010/04/07/customer-service-should-be-your-focus-in-contact-automation/</link>
		<comments>http://contactsolutions.wordpress.com/2010/04/07/customer-service-should-be-your-focus-in-contact-automation/#comments</comments>
		<pubDate>Wed, 07 Apr 2010 12:21:23 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Outbound IVR]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[Frost & Sullivan]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=276</guid>
		<description><![CDATA[By Justin Lemrow The focus of the upcoming Customer Contact 2010, East: A Frost &#38; Sullivan Executive MindXchange, April 18-21, is on customer excellence, which is ever important in today’s competitive economic environment. As we all know, customer retention and loyalty are critical factors for any company trying to survive and prosper, and most companies [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=276&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/04/07/customer-service-should-be-your-focus-in-contact-automation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>New Navigation IVR Breaks Ground in the Industry</title>
		<link>http://contactsolutions.wordpress.com/2010/04/02/new-navigation-ivr-breaks-ground-in-the-industry/</link>
		<comments>http://contactsolutions.wordpress.com/2010/04/02/new-navigation-ivr-breaks-ground-in-the-industry/#comments</comments>
		<pubDate>Fri, 02 Apr 2010 12:43:26 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[IVR]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=274</guid>
		<description><![CDATA[Some big names – AOL, iPhone, and MapQuest have created some buzz in the IVR world this week. Using IVR, AOL has created a free MapQuest mobile iPhone application that allows drivers to watch the road while getting directions from their phone. For those without a dedicated GPS navigation system, this is great news and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=274&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/04/02/new-navigation-ivr-breaks-ground-in-the-industry/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Healthcare Solution Saves Money, Increases Services</title>
		<link>http://contactsolutions.wordpress.com/2010/04/01/healthcare-solution-saves-money-increases-services/</link>
		<comments>http://contactsolutions.wordpress.com/2010/04/01/healthcare-solution-saves-money-increases-services/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 13:18:47 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[Health Savings Program]]></category>
		<category><![CDATA[On-Demand]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=272</guid>
		<description><![CDATA[Whether you are for or against it, health care reform is the topic of the year. Boosted by our ailing economy, the bottom line for many is the need to find ways to cut costs in every aspect of a business, whether it is in the health care industry or not. One example of a [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=272&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">contactsolutions</media:title>
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		<title>It&#8217;s all about Customer Service and Continuous Improvement</title>
		<link>http://contactsolutions.wordpress.com/2010/03/25/its-all-about-customer-service-and-continuous-improvement/</link>
		<comments>http://contactsolutions.wordpress.com/2010/03/25/its-all-about-customer-service-and-continuous-improvement/#comments</comments>
		<pubDate>Thu, 25 Mar 2010 15:58:05 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Outbound IVR]]></category>
		<category><![CDATA[Self-service]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=269</guid>
		<description><![CDATA[If you saw our release earlier this week, you know that we are all about helping our customers save money. In FY2009, we worked with them to save more than $4 million, and our goal for FY2010 is $10 million or more. Through our daily focus on customer service, we try to make a company’s [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=269&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/03/25/its-all-about-customer-service-and-continuous-improvement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Partnership Focus Helps Us Save Our Customers $4 Million in FY2009</title>
		<link>http://contactsolutions.wordpress.com/2010/03/23/partnership-focus-helps-us-save-our-customers-4-million-in-fy2009/</link>
		<comments>http://contactsolutions.wordpress.com/2010/03/23/partnership-focus-helps-us-save-our-customers-4-million-in-fy2009/#comments</comments>
		<pubDate>Tue, 23 Mar 2010 17:15:07 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Continuous Improvement]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=264</guid>
		<description><![CDATA[By Paul Logan, CEO When my partners and I founded Contact Solutions in 2002, our goal was to create the best contact automation solutions company in the industry. Our focus was on creating partnerships with our customers to help them create greater efficiencies and cost savings without sacrificing quality customer service. By staying on focus [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=264&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Best Practices in Outbound Calling &#8212; How to Maximize Your Contact Automation Solution</title>
		<link>http://contactsolutions.wordpress.com/2010/03/18/best-practices-in-outbound-calling-how-to-maximize-your-contact-automation-solution/</link>
		<comments>http://contactsolutions.wordpress.com/2010/03/18/best-practices-in-outbound-calling-how-to-maximize-your-contact-automation-solution/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 18:54:09 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[IVR]]></category>
		<category><![CDATA[Outbound IVR]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=258</guid>
		<description><![CDATA[In our most recent post about the Colorado Springs Utilities (CSU) new automated outage reporting system, we shared how they are maximizing their IVR system, both in inbound and outbound calling technologies. The CSU is a great example of how a utility company can create greater efficiencies for its customers and employees through a maximized [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=258&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/03/18/best-practices-in-outbound-calling-how-to-maximize-your-contact-automation-solution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Colorado Springs Utilities Makes Most of Inbound and Outbound IVR</title>
		<link>http://contactsolutions.wordpress.com/2010/03/16/colorado-springs-utilities-makes-most-of-inbound-and-outbound-ivr/</link>
		<comments>http://contactsolutions.wordpress.com/2010/03/16/colorado-springs-utilities-makes-most-of-inbound-and-outbound-ivr/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 14:46:03 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=252</guid>
		<description><![CDATA[When most people think of contact automation solutions, they think of the typical “press 1 for accounting,” etc. But Colorado Springs Utilities (CSU) saw greater potential than most. This week they launched an automated outage reporting system that allows customers to call a toll-free number to report an outage or get updates on an outage [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=252&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">contactsolutions</media:title>
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		<title>The Cloud Decade Part Deux: HBR’s Bright Management Ideas</title>
		<link>http://contactsolutions.wordpress.com/2010/02/02/the-cloud-decade-part-deux-hbr%e2%80%99s-bright-management-ideas/</link>
		<comments>http://contactsolutions.wordpress.com/2010/02/02/the-cloud-decade-part-deux-hbr%e2%80%99s-bright-management-ideas/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 16:05:54 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Contact Automation]]></category>
		<category><![CDATA[IT Organization]]></category>
		<category><![CDATA[Cost Savings]]></category>
		<category><![CDATA[Contact Centers]]></category>
		<category><![CDATA[Analytics]]></category>
		<category><![CDATA[VXML]]></category>
		<category><![CDATA[Disaster Recovery]]></category>
		<category><![CDATA[cloud computing]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=247</guid>
		<description><![CDATA[In our January 12, 2010 post, we talked about the Harvard Business Review’s list of the 10 most important management ideas of the last decade; specifically, the impact of cloud computing on the way we all utilize technology. As promised (I know, you’ve been checking back daily!), here are Contact Solutions’ thoughts on three other [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=247&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Contact Automation Meets Customer Feedback Management</title>
		<link>http://contactsolutions.wordpress.com/2010/01/18/contact-automation-meets-customer-feedback-management/</link>
		<comments>http://contactsolutions.wordpress.com/2010/01/18/contact-automation-meets-customer-feedback-management/#comments</comments>
		<pubDate>Mon, 18 Jan 2010 11:56:37 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=238</guid>
		<description><![CDATA[Want to know what your customers think of your automated services? Contact Solutions’ on-demand web survey capabilities allow you to survey your customers via a web interface or your IVR. We deliver all the survey questions and response data to you as a combined package, allowing for powerful call center and ‘quality of service’ management. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=238&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/01/18/contact-automation-meets-customer-feedback-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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		<title>Welcome to the Cloud Decade</title>
		<link>http://contactsolutions.wordpress.com/2010/01/11/welcome-to-the-cloud-decade/</link>
		<comments>http://contactsolutions.wordpress.com/2010/01/11/welcome-to-the-cloud-decade/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 12:00:31 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=233</guid>
		<description><![CDATA[“Hey – You – Get on to my cloud!” (with apologies to Mick Jagger) According to a January 1, 2010 article on the Harvard Business Review web site, one of the most influential management ideas of the last decade is IT as a utility, aka “Cloud Computing.” (The HBR article of the decade’s best management [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=233&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/01/11/welcome-to-the-cloud-decade/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">contactsolutions</media:title>
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		<title>Chuck, Continuous Improvement Practice Sleuth</title>
		<link>http://contactsolutions.wordpress.com/2010/01/07/chuck-continuous-improvement-practice-sleuth/</link>
		<comments>http://contactsolutions.wordpress.com/2010/01/07/chuck-continuous-improvement-practice-sleuth/#comments</comments>
		<pubDate>Thu, 07 Jan 2010 16:43:29 +0000</pubDate>
		<dc:creator>contactsolutions</dc:creator>
				<category><![CDATA[Continuous Improvement]]></category>
		<category><![CDATA[Continuous Improvement Practice]]></category>

		<guid isPermaLink="false">http://contactsolutions.wordpress.com/?p=227</guid>
		<description><![CDATA[If you read this blog regularly, you already know that we tend to brag a little (ok, we brag a lot) about our Continuous Improvement Practice. This is our tireless team of sleuths whose job it is to find new ways to save our customers money by increasing automation rates on a constant basis. I [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=contactsolutions.wordpress.com&amp;blog=2116874&amp;post=227&amp;subd=contactsolutions&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://contactsolutions.wordpress.com/2010/01/07/chuck-continuous-improvement-practice-sleuth/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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