Welcome to the Cloud Decade

“Hey – You – Get on to my cloud!” (with apologies to Mick Jagger)

According to a January 1, 2010 article on the Harvard Business Review web site, one of the most influential management ideas of the last decade is IT as a utility, aka “Cloud Computing.”

(The HBR article of the decade’s best management ideas was a “Top 10” list. We’ll talk more about Enterprise Risk Management, Open Source and Competing on Analytics in the next blog post!)

As the venerable HBR reports, “The current mania for cloud computing is the latest step in a long process by which enterprises have dispensed with their proprietary glass houses and begun buying computing capabilities as services.”

As this blogger has reported previously, the biggest technology players are betting on the cloud to find new ways to bring new services to their customers. After all, cloud computing offers humongous benefits.

When you use Contact Solutions for your on-demand contact automation solution “in the cloud,” you:

1. Reduce expensive IT infrastructure (what will you do with all that extra space?)
2. Reduce IT resources needed for expensive infrastructure
3. Benefit from our state-of-the-art platform and contact portal

And let’s not forget Contact Solutions’ Continuous Improvement Practice. Our cloud is serious (or would that be Sirius?) and continues to look for ways to save you money as we increase your automation rates and improve customer satisfaction. That’s something you won’t get from the other fluffy clouds.

Question: What’s your take on cloud computing as it relates to your industry? What changes are we likely to see in the next year or two?